Rental records

Build a record another person can follow.

Good organisation makes material easier to review. It does not make every item conclusive or guarantee that a claim will succeed.

Reviewed 10 September 2026General rental record guidance

Separate observation from interpretation

Write what is visible, where it is and when you recorded it. Keep opinions about cause or responsibility separate unless you have a reliable basis for them.

Keep the originals

Retain original photographs and documents. Exported PDFs are useful for reading and sharing, while original files can preserve additional metadata and provide a source copy if questions arise.

Make a simple timeline

  • Tenancy agreement and official starting report.
  • Move-in photographs and notes.
  • Repair requests, responses and access records.
  • Receipts or professional reports.
  • Move-out photographs and handover confirmation.

Use the correct process

Send notices, claims and applications through the official channel and within the applicable time. A BondProof PDF is not automatically filed with any landlord, agency, authority, scheme or tribunal.

Official sources

Rules and processes can change. Check the authority that applies to your rental before acting.

Continue with a focused guide

Build your record one room at a time.

Photograph, add a short note and continue when you are ready.

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