End of tenancy

Prepare the record, then use the official refund process.

No app can promise a refund. You can, however, make the condition record complete, keep the handover clear and act through the right authority.

Reviewed 10 September 2026General rental record guidance

Before the final inspection

Review the agreement and starting condition document, remove belongings, complete required cleaning and photograph the finished condition. Keep receipts, approved changes and repair messages where relevant.

During and after handover

Attend the final inspection when the local process provides for it, record agreed items in writing and keep confirmation that keys were returned. Do not sign a distribution or deduction you do not understand.

Start or respond to the claim

Use the bond authority or deposit scheme for your location. Victoria permits renter-initiated claims and provides other parties a period to contest; England and Wales use approved tenancy deposit protection schemes; New Zealand uses Tenancy Services and Bond Hub processes. Check the current official instructions before acting.

If there is disagreement

Prepare a short itemised response supported by the official report, photographs and relevant messages. Use mediation, dispute resolution or the tribunal route available locally. Seek independent advice for legal questions.

Official sources

Rules and processes can change. Check the authority that applies to your rental before acting.

Continue with a focused guide

Build your record one room at a time.

Photograph, add a short note and continue when you are ready.

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