Delete in the app
Open BondProof and sign in, then go to Account & privacy, choose Delete account and app data, and type DELETE to confirm. Your account is removed only after the app confirms that the authenticated deletion request succeeded. If the request fails, the account remains active so you can retry or contact support.
Request deletion without the app
Email contact@bondproof.app from the email address connected to your BondProof account and ask for account deletion. We may take reasonable steps to verify that the request comes from the account holder. Never send your password, payment card details or rental photographs by email.
What deletion covers
Deletion covers the BondProof authentication account and profile, properties and inspections, uploaded photographs and notes, generated report records, purchase records held by BondProof, and associated operational records such as report errors or queued email jobs. Copies already downloaded, shared or stored outside BondProof are not controlled by BondProof and cannot be deleted from another person's device or service.
Limited retained information
Limited information may be retained where reasonably required for security, fraud prevention, purchase disputes, legal compliance or to keep a record that marketing messages must not be sent. Any retained information is restricted to the relevant purpose and is not kept as an active rental record.
Help
Requests are processed promptly after any necessary identity check. If you cannot access the account email or need help, explain the situation to contact@bondproof.app without sending sensitive documents unless we specifically request a secure method.