What the current guidance says
The local process is not interchangeable with another state or country.
Tenancy Services manages bond transactions through Bond Hub and explains the bond refund process. If the parties do not agree, the dispute pathway can include self-resolution, mediation and the Tenancy Tribunal.
Confirm the date that applies to your own agreement and current official form.
How to build the supporting record
Do not edit the original move-in evidence. Create a separate final-condition record, match rooms where practical and keep all requests or proposed deductions in writing.
- Read the supplied official document first.Do not use an app as a substitute for the required form or written statement.
- Work room by room.Record ordinary condition as well as marks, missing items, cleanliness issues and supplied fixtures.
- Keep wording factual.Describe what is visible and where it is. Avoid guessing who caused it.
- Preserve originals.Keep the original images, the official report, your returned copy and written communications.
- Create a separate later record.Do not rewrite move-in evidence when something changes. Record the later condition with a new date.
Room-by-room photo checklist
Wide views
Photograph each wall, floor, ceiling, doorway and the overall room layout.
Close details
Capture chips, stains, scratches, cracks, moisture, missing parts or cleanliness issues with context.
Included fixtures
Record supplied appliances, cabinetry, windows, blinds, lights, taps, meters and keys where relevant.
Comparable angles
For move-out, repeat useful move-in angles so a reader can compare without guessing.
Do not include people, private documents or unrelated personal belongings unless necessary for your own record.
Official sources for New Zealand
These sources were checked on 21 September 2026. Rules, forms and administrative processes can change, so open the current authority page before acting.
Questions renters ask
Does BondProof replace the official bond refund record?
No. BondProof organises your supporting photos and notes. Complete and keep the official document required for your rental.
Can a BondProof PDF guarantee a bond or deposit outcome?
No. It is an organised record. The relevant parties, authority, deposit scheme or tribunal decides what weight to give each item.
What should I photograph first?
Start with a wide view of each room, then photograph existing marks, included fixtures and anything described in the official report.
Continue with the right local guide
First Basic PDF free
Turn the room-by-room record into one organised PDF.
One free Basic PDF per verified account. BondProof supports your official paperwork and does not replace it.
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